Web Issues

 

Questions

Answers

 

I am not able to log-in, what should I do?

 

Make sure you are correctly typing the email address you registered with. If you do not remember your password, we can email it to you. Don't forget, even after you register with a user/name and password, you must "check out" by entering in your credit card information. If you are registering for the first time, you will have 2 steps to completing the sale. If you are returning to these pages for a sale and have already registered, you can use your registered login to find your information.

 

When I go to check out there are no Items in my Cart.

 

You clicked on the View Cart without adding any purchases. If you believe you did add an item but it is no longer showing, go back and add it again. 

 

Why is it nothing on the site seems to work?

 

Due to browser settings, once you receive an error, you should close your browser and restart it. Otherwise, you may continue to see the same error. Computers have very good memories! In some instances you may be required to clear your cache. You might want to also check your firewall and security settings. Many times regular content is blocked for no reason. 

 

Do I need to allow Cookies and Pop-Up Windows from this site?

 

Yes. In order to fully use our site you will be required to allow session cookies and pop up windows. If you are using software such as Pop-up stopper to suppress pop up windows, you must disable it in order to see the terms and conditions, add items to your cart or complete your checkout process.

 

People keep talking about Java, do I need it?

 

Yes. skiSnowstar.com does use JavaScript for certain portions of our site. To enjoy the full functionality of our site, please make sure JavaScript is enabled in your browser. If you receive a "JavaScript error," it is possible that you have an outdated browser. At no point should a JavaScript error cause a problem with our site, except for the error message appearing on your screen. Click the "OK" button and the JavaScript error will go away. You may continue to use the Snow Trails site. You should consider upgrading your browser as soon as you can, thus eliminating these errors from our site, and any other site you browse that may use JavaScript. There are known problems with Microsoft IE 3.02, and Netscape 4.04. Both of these browsers have been updated by the respective vendor. Please check with Microsoft IE 4.01 or Netscape Communicator 4.06 to download the newest version.

 

What browser's are preferred to view this site?

 

If you are experiencing difficulty viewing our pages, you may need to update your browser to a more current version.  IE 7 or Mozilla are recommended for optimal viewing. You can update or download a current version for free from www.microsoft.com or  http://www.mozilla.com/en-US/

 

 

 

Part of the site isn't there, what can I do?

 

Reload/Refresh -F5.  If at first you don't succeed ... try the process again by refreshing or reloading the desired page. If you see an old image, please try pressing CTRL+REFRESH or CTRL+RELOAD for your browser to receive the latest updated information.

 

Still Have A Question?

 

We are committed to providing the best possible experience on the web and your input is integral to achieving our goal. If you still have a question that was not answered by the above topics, please complete the Contact Form so that we may remedy the problem in a timely manner. 
 
Bookmark missing or out of date?

 

Have you bookmarked one of our pages? Sometimes the URL has changed or you may be accessing old, outdated material. Delete that bookmark and capture a fresh file.