Make sure you are correctly typing the email address you registered with. If you do not remember your password, we can email it to you.  If you are returning to these pages for a sale and have already registered, you can use your registered login to find your information or complete a second sale.

You clicked on the View Cart without adding any purchases. If you believe you did add an item but it is no longer showing, go back and add it again.

Due to browser settings, once you receive an error, you should close your browser and restart it. Otherwise, you may continue to see the same error. Computers have very good memories! In some instances you may be required to clear your cache. You might want to also check your firewall and security settings. Many times regular content is blocked for no reason.

In order to fully use our site you will be required to allow session cookies. However, we do not use pop-up windows!

No you do not need JAVA, however skiSnowstar.com does use JavaScript for certain portions of our site. To enjoy the full functionality of our site, please make sure JavaScript is enabled in your browser. If you receive a "JavaScript error," it is possible that you have an outdated browser. At no point should a JavaScript error cause a problem with our site, except for the error message appearing on your screen. Click the "OK" button and the JavaScript error will go away. You should consider upgrading your browser as soon as you can, thus eliminating these errors from our site, and any other site you browse that may use JavaScript.

Any browser should work with our site! If you have difficulties with a specific browser please be sure and Contact Us about the problem!

Reload/Refresh -F5.  If at first you don't succeed ... try the process again by refreshing or reloading the desired page. If you see an old image, please try pressing CTRL+REFRESH or CTRL+RELOAD for your browser to receive the latest updated information.

We are committed to providing the best possible experience on the web and your input is integral to achieving our goal. If you still have a question that was not answered by the above topics, please complete the Contact Us so that we may remedy the problem in a timely manner.

Sometimes the URL has changed or you may be accessing old, outdated material. Delete that bookmark and check the website for new or updated information.